Payments, Pricing, Shipping, Layaway, Return Policy, and Taxes
All residents in the state of Oklahoma will be responsible for paying sales tax. The tax will be calculated at checkout. The tax is based on the zip code where you live and will vary accordingly.
The Harbolt Company accepts all major credit cards including Visa, Mastercard, Discover, and American Express. We also proudly accept paypal. In addition to these payment types, we can also make special arrangements to accept money orders or cashier's checks. Our policy for accepting money orders and cashier's checks are as follows:
We will only accept money orders or cashier's checks on items that we have more than one in stock. All items with at least a quantity of 2 or more in stock will be elligible for money orders or cashier's checks. All items with a quantity of only 1 in stock will not be eligible.
You must email or call us first to make arrangements to pay with a money order or cashier's check.
When authorization is given by us for paying with a check or money order, our mailing address will be emailed to you and the item, or items, will be pulled off the site and put on hold for you. At that point, you will have 7 days to get the money order or cashier's check to us. After 7 days have passed and we have still not received payment, the item, or items, will be put back on the site for sale.
In the event that someone makes arrangements to purchase an item with a money order or cashier's check and for whatever reason, does not follow through with their purchase, we reserve the right to deny any future money order or cashier's check payments from that person.
All money orders must be certified postal money orders obtained at the post office and all cashier's checks must be obtained from a bank.
We gladly welcome any and all phone orders. if you would like to make your order over the phone, please call us at 405-633-2572.
All prices listed on the Harbolt Company web site are fixed prices and set by us and non-negotiable unless otherwise noted. The Harbolt Company does not price match and if you purchase an item from us that you find cheaper somewhere else after the order is placed, we cannot cancel the order, nor will we refund the difference in the price of the item. You may always return the item after receiving it but our non-defective return policy will be in place at that point and will be followed. (See returns policy below)
for anyone living in the lower 48 United States, the Harbolt Company charges a flat $7.00 shipping on the first item and only $3.00 shipping on each additional item included in the same order. Shipping to Alaska and Hawaii starts at $15. Shipping to Canada starts at $20 and shipping to all other countries starts at $25. Some items are not able to be shipped overseas and out of the country due to the high cost of shipping because of their weight and size. In this case, you will be notified via email and your complete order will be refunded in full. All orders shipped to the United States, or to all other countries, do not include insurance and the Harbolt Company is not responsible for any items lost or damaged in these shipments. Insurance is available at check out under the shipping options for an additional charge. The Harbolt Company ships all items via United States Postal Service. All items are shipped with free delivery confirmation and a tracking number. This tracking number provides us proof of delivery. The Harbolt Company is not responsible for mishandling, misdelivery of items by the post office or any packages stolen from your delivery location. If the tracking information shows that the package was delivered but you did not receive it, you will need to contact your local post office to have them investigate the problem. If you live in an area where this is a common occurrence, we offer signature confirmation for an additional $2.50. Please contact us to request this service prior to placing your order. If the mistake was made by the Harbolt Company and we shipped to the wrong address, we will send out a replacement free of charge to the correct address.
We offer a layaway plan that will work for anyone. Simply put half down on the price of an item. You then have 30 days to pay the balance left on the item with no additional fees. Layaway items that are currently on sale will be placed in layaway with their regular price and not the sale price. In other words, an item cannot be held on sale by placing it in layaway. This is only fair to everyone else. We understand that sometimes you might need a little longer to pay. If this is the case, no problem. After the initial 30 days, there will be a $20 fee added to the remainder of the balance owed. Every 30 days past the initial 30 days will incur a $20 fee to be added to the remaining balance of the item or items. All layaway items must be paid off in full within no longer than 90 days or any money and your items at that point will be forfeit. For example, if you wanted to purchase a $100 item. You would put $50 down either with a credit card or paypal. We would then hold the item for you and you would have 30 days to pay the other $50 and not incur any other fees. After that first 30 days, if you are unable to pay the balance, then there would be a fee of $20 added to the remainder. So, you would then owe $70 to pay off the item. If you needed another 30 days, you would then owe $90. Once you pay half down or 50 percent down on the item, you have 24 hours in which to change your mind and receive a full refund of the amount paid. After 24 hours if you decide that you do not want the item, then your initial payment is forfeit and non-refundable. You will not be responsible for any other payments or fees at that point. All layaway items must be paid for in full and removed from layaway within 90 days of the initial down payment or all money and items will be forfeit and put back up for sale. No refunds on money paid up to that point will be given.
If you receive an item that arrives defective, please contact us immediately to let us know the item is defective. The Harbolt Company will replace the defective item free of charge without any additional cost to you. In some cases, we might ask you to send the item back to us and upon receiving the defective item, we will send out a replacement. If this is the case, we will mail you a postage paid envelope to send your item back and/or refund any shipping charges incurred by you. If we do not have a replacement of that item in stock, we will issue a full refund or a store credit for the purchase amount of the item. If we send you a replacement with a self-addressed and postage paid envelope with the understanding you will send back the defective item, we will need to receive the defective item no later than 14 days upon receiveing the replacement and the postage paid envelope, or your credit card will be charged for the replacement item that we sent out. Any defective items we receive back must include all accessories and parts unless other arrangements have been made and we cannot accept any products back that have been tampered with in the event you tried to do something to fix the item yourself.
All items purchased from the "Only One Left" category and the "Rare and Hard to Find" category cannot be returned for any reason other than being defective. In addition, any "Mystery Grab Bags" or auction items also cannot be returned for any reason. Any personal health products that have been opened, such as headphones, earpods, earbuds, and massagers, or any personal products cannot be returned for any reason due to the sanitary and personal health nature of those products.
All sales are final on items purchased in the previously mentioned categories.
All items returned for any other reason will be subject to a 20 Percent re-stocking fee. This re-stocking fee is based on the original price of the item and not on any sales price that you might have purchased the item at. Only store credit will be given on items that are returned to us not defective. All non-defective returns must be shipped back to us within 7 days of receiving the item. The Harbolt Company must be notified of the desire to return the item, or items, within 24 hours of receiving the item and a tracking number must be provided to us when the item is shipped back. Any non-defective returns not received by The Harbolt Company within 7 days upon the buyer receiving the item, or items, will be refused and not accepted. All returned items must include all original packaging and accessories included in the package or a credit will not be given and the item wil lbe returned to the buyer. Shipping fees to return a non-defective item are the buyer's responsibility and the initial shipping fee that was originally paid when the item was ordered will not be refunded. Please contact us at firstname.lastname@example.org or 405-633-2572 to report a defective item or to make return arrangements.